There is no shipping fee for purchases made within Europe. Your orders will be delivered to your address free of charge.

If the product you receive is damaged, you must have a damage report prepared before returning it to the shipping company. With this report, you can return the product to us. In this case, we will cover all shipping costs and will either exchange the product or issue a refund.

Flame Stove products are manufactured from high-quality, durable materials such as cast iron, steel, and stainless steel. These materials ensure our products are long-lasting and resistant to high temperatures.

Yes, you can return unused products with their original packaging intact within 14 days of delivery without giving a reason. However, shipping costs for such returns are the responsibility of the customer.

After submitting your return request, you can return the product to our contracted courier company using the return code provided. Once the product arrives, we will verify its compliance with the return policy and, upon approval, process your refund or exchange.

Yes, all our Flame Stove products are covered by a 2-year warranty. Warranty terms and conditions may vary depending on the product model. For more information, please visit the product pages or contact us.

We offer a wide range of products. On our website, you can find a variety of stove models to suit different needs, including cast iron stoves, steel stoves, range stoves, water system stoves, and camping stoves.

Yes, our stoves use high-quality, high-temperature glass, such as German Schott-Robax, for their front glass. This glass allows for safe viewing of the flames and is resistant to high temperatures.

Yes. Our products are certified with Eco Design 2022 and CE certification, proving they are environmentally friendly and comply with European standards. We also hold ISO 9001 and ISO 14001 certifications demonstrating international quality management systems.